Support

We usually reply within 2 business days.

Frequently asked questions

How do credits work?

Each question to the assistant uses 1 credit, and a live search uses 1 extra credit. Subscription credits are added at the start of each period and don't roll over. Credit pack credits never expire. If a question fails because of an error on our side, the credit is returned automatically.

I bought something but don't see my credits.

Credits usually appear within a few seconds. If they don't, open the paywall and tap Restore Purchases. Make sure you're signed in to the same Apple Account you used to buy. If they still don't appear, email us with the date of the purchase.

How do I cancel my subscription?

On your iPhone, open Settings, tap your name, then Subscriptions, and choose Viral Detect Pro. You can also tap Manage Subscription in the app. You keep Pro until the end of the period you paid for.

How do I get a refund?

Purchases are processed by Apple, so refunds are requested from Apple at reportaproblem.apple.com.

How do I delete my account?

In the app, open Settings and tap Delete Account, then confirm. This permanently deletes your conversations, collections and remaining credits. Deleting the app alone does not delete your account. If you have an active subscription, cancel it in your Apple Account settings as well.

A video shouldn't be in the app.

Open the video and tap Report. It will be hidden from your feed right away. Creators and rights holders can also email us to request removal of information about their content.